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Privacy Policy

Privacy Policy

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Last updated: September 2024

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Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data We Collect

We collect the following types of personal data when you use our website:

  • Personal Information: Name, email address, contact details (if you voluntarily submit them via forms or sign-ups).

  • Technical Data: IP address, browser type, operating system, device information, and usage data (such as which pages you visit).

  • Cookies: Cookies are small text files stored on your device. They help us to improve our website, provide a better browsing experience, and deliver personalized content. You can find more details about how we use cookies in our Cookie Policy.

2. How We Use Your Data

We may use your personal data for the following purposes:

  • To provide and improve our services.

  • To communicate with you, respond to your inquiries, or send promotional materials (only if you have given explicit consent).

  • To analyze and monitor how visitors use our website.

  • To comply with legal obligations or protect our legal rights.

3. Legal Basis for Processing Your Data

We process your personal data under the following lawful bases:

  • Consent: Where you have given clear consent for us to process your personal data for specific purposes (e.g., newsletter subscription).

  • Contract: To fulfill a contract with you or to take steps at your request before entering into a contract.

  • Legitimate Interests: For purposes that are necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms.

  • Legal Obligation: Where we have a legal obligation to process your personal data (e.g., for regulatory compliance).

4. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with trusted service providers who assist us in operating our website or providing services to you (e.g., payment processors, hosting providers). These third parties are obligated to protect your data and comply with relevant data protection laws.

We may also share your data if required by law or to protect our legal rights.

5. International Data Transfers

If we transfer your personal data outside of the UK or European Economic Area (EEA), we ensure that the transfer is done securely and in compliance with the UK GDPR and other relevant laws. This may include using standard contractual clauses or ensuring the recipient is certified under appropriate privacy frameworks.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.

  • Correction: You can ask us to correct any inaccurate or incomplete information.

  • Erasure: You can request that we delete your personal data where it is no longer necessary for the purposes we collected it for.

  • Restriction: You can ask us to restrict the processing of your data in certain circumstances.

  • Data Portability: You have the right to obtain and reuse your data across different services.

  • Object: You can object to the processing of your personal data for specific purposes (e.g., marketing).

  • Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Data Security

We take reasonable steps to ensure that your personal data is protected from unauthorized access, alteration, disclosure, or destruction. This includes implementing technical and organizational security measures.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

9. Use of Cookies

We use cookies to enhance your browsing experience and provide personalized services. For more information on how we use cookies and how you can manage your cookie preferences, please visit our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the date at the top of this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: The Luna Flow
jessika@thelunaflow.co.uk
 

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